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Green Diamond Agency s.r.o. Data Protection Policy

This data protection policy (hereinafter: “Privacy Policy”) governs the processing of your personal data as part of your visit to our website www.bobcat-shop.com (hereinafter: “Website”) and your communication with us via e-mail, telephone, fax and social media (hereinafter: “Social Media Channels”; e.g. Facebook, Instagram.

NOTE 1: If you want information on how we process personal data via cookies, social plug-ins, pixels and other types of tracking technology, you are kindly referred to our Cookie Policy [Cookies].

1.         In general

1.1.    Your personal data are processed by Green Diamond Agency s.r.o., Varšavská 715/36 Praha 2 120 00, Czech republic  and it´s subsidiaries (hereinafter: “we”, “us”, “our”). You can contact us via e-mail at info@greendiamond.cz

1.2.    Any notion starting with a capital shall be defined by explicit reference in this Privacy Policy. Where possible given the context, singular words shall be interpreted as also including the plural and vice versa.

1.3.    Where reference is made to certain laws or regulations, such reference shall also include any change, replacement or annulment of said laws or regulations, including any related executive decisions.

1.4.    Green Diamond Agency s.r.o.  reserves the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website. If you do not accept the modifications, changes or amendments, you are to inform us by sending an e-mail to info@greendiamond.cz.If we do not receive such an e-mail from you within three (3) business days after the changes to the Privacy Policy have been announced on our Website, you will be deemed to have accepted unambiguously all such changes.

2.         Types of personal data we process

2.1.    Whenever you use our Website and Social Media Channels, we collect:

·       Technical information associated with the device you use, such as your IP address, browser type, geographical location and operating system;

·       Information concerning your browsing behaviour, such as how long you visit, what links you click on, what pages you visit and how many times you visit a page.

2.2.    When you fill out the contact form on our Website, or contact us via e-mail, telephone, fax or Social Media Channels, we collect: 

·       The basic identity information you provide us with, such as name, e-mail address, postal address, telephone number, the company you work for, your function;

·       The content of your communication and the technical details of the communication itself , such as with whom you correspond at our end, and the date and time;

·       Your preferences regarding receiving our e-mail communications, such as newsletters, promotions, and advertisements, if you have chosen to receive such communications and you have indicated your preference during your user registration or purchase on our Website. The possibility to unsubscribe from newsletters, promotions, and advertisements will be made available in each e-mail or other person-to-person communication we send you; 

·       Publicly available information of your profile on Social Media Channels; 

·       Any other personal data you choose to provide to us.

2.3.    When you place an order on our Website, as customer or supplier, we collect:

·       The basic identity information we require to process your order, such as your name, company, function, postal address, email address and telephone number;

·       Details pertaining to the order itself.

2.4.    All of the personal data listed above, we receive directly from you. It may happen that we receive additional information about your preferences and surfing behaviour from partners such as Google, Facebook and Instagram. If you require more information about the personal data these parties process about you and make available to others, you are kindly requested to consult their respective privacy policies:

·      Google: https://www.google.com/intl/en/policies/privacy/;

·       Facebook: https://www.facebook.com/about/privacy;

·       Instagram: https://help.instagram.com/155833707900388

3.         Purposes for processing

3.1.    Green Diamond Agency s.r.o.  processes your personal data to provide you in a personalised and efficient way with the information, products and services you request via the Website, e-mail, telephone and Social Media Channels.

3.2.    Green Diamond Agency s.r.o.  processes your personal data for marketing purposes, i.e. to provide you with targeted communications, promotions, offerings and other advertisements of Green Diamond Agency s.r.o.  and selected partners.

3.3.    Unless you are an existing customer who has already purchased similar goods or services from us and who we wish to target with our own marketing material, Green Diamond Agency s.r.o.  will only send you communications, promotions, offerings, newsletters and other advertisements via e-mail or other person-to-person electronic communications channels if you have explicitly consented to receiving such communications, promotions, offerings, newsletters and other advertisements.

3.4.    Green Diamond Agency s.r.o.  processes your personal data to comply with legal obligations or to comply with any reasonable request from competent law enforcement agents or representatives, judicial authorities, governmental agencies or bodies, including competent data protection authorities.

Your personal data may be transferred upon Green Diamond Agency s.r.o.  own initiative to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration with or use of the Website, and our Social Media Channels or other communication with us.

3.5.    Green Diamond Agency s.r.o.  may be required to collect and transfer your personal data to our financial institution or payment service provider to allow your financial institution and the payment service provider to comply with their legal obligations, such as obligations under applicable anti-money laundering and counter-terrorism financing legislation.

3.6.    Green Diamond Agency s.r.o.  processes your personal data to perform statistical analyses so that we may improve our Website, products and services or develop new products and services.

3.7.    Green Diamond Agency s.r.o.  may process your personal data for informing any third party in the context of a possible merger with, acquisition from/by or demerger by that third party, even if that third party is located outside the EU.

3.8.    Green Diamond Agency s.r.o.  may process your personal data for the preservation of the legitimate interests of Green Diamond Agency s.r.o., our partners or a third party if and when your registration with or use of the Website, Social Media Channels or other communication channels can be considered (a) a violation of any applicable terms of use or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Website, Social Media Channels or other communication channels, (c) a danger to the Website, Social Media Channels or other communication channels or any of Green Diamond Agency s.r.o. or our subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate or illegal.

4.         Legal basis for processing your personal data

4.1.    For processing your personal data under the conditions outlined in clause 3.3, Green Diamond Agency s.r.o as the responsible party asks for your consent.

4.2.    The processing of your personal data for the purpose of fulfilling an order you have placed via this Website is necessary for performing the agreement between you and Green Diamond Agency s.r.o.

4.3.    The processing of your personal data for the purposes outlined in clauses 3.4and 3.5is necessary to allow Green Diamond Agency s.r.o to comply with our legal obligations.

4.4.    The processing of your personal data for the purposes outlined in clauses 3.1, 3.6, 3.7and 3.8is necessary for the purpose of the legitimate interests of Green Diamond Agency s.r.o, which are:

·       Continuous improvements to this Website and Social Media Channels, products and services to ensure that you have the best experience possible;

·       Keeping our Website and Social Media Channels, products and services safe from misuse and illegal activity;

·       Marketing and promotion of our products, services, brands an overall successful commercialization of our products and services.

5.         Recipients

5.1.    Green Diamond Agency s.r.o does not send your personal data in an identifiable manner to any third party without your explicit permission to do so. You understand, however, that if you use our Social Media Channels, your personal data is also processed by the social media providers. If you purchase anything via our Website, a financial institution or payment service provider may also receive your personal data in order to provide their services.

5.2.    Green Diamond Agency s.r.o relies on third party processors to provide you the Website and as well as to process your personal data on our behalf. These third party processors are only allowed to process your personal data on behalf of Green Diamond Agency s.r.o upon explicit written instruction of Green Diamond Agency s.r.o. Green Diamond Agency s.r.o warrants that all third party processors are selected with due care and are obliged to observe the safety and integrity of your personal data.

6.         Location and transfer

6.1.    Green Diamond Agency s.r.o processes your personal data first and foremost within the EEA. However, in order to process your personal data for the purposes outlined in clause 3above, we may also transfer your personal data to third parties who process on our behalf which are located outside the EEA. Each entity outside the EEA that processes your personal data shall be bound to observe adequate safeguards with regard to the processing of your personal data. Such safeguards will be the consequence of:

·       The recipient country having legislation in place which may be considered equivalent to the protection offered within the EEA; or 

·       Of a contractual arrangement between Green Diamond Agency s.r.o and that entity. All Green Diamond Agency s.r.o entities are parties to a contractual arrangement based on the EC’s Standard Contractual Clauses (controller-to-controller) (Commission Decision C(2004)5721.

6.2.    Green Diamond Agency s.r.o may transfer anonymised and/or aggregated data to organizations outside of the EEA. Should such transfer take place, Green Diamond Agency s.r.o will ensure that there are safeguards in place to ensure the safety and integrity of your data as well as all rights with respect to personal data you might enjoy under applicable mandatory law.

7.         Quality assurances

7.1.    Green Diamond Agency s.r.o does it utmostbest to process only those personal data which are necessary to achieve the purposes listed under clause 3.

7.2.    Your personal data are only processed for as long as needed to achieve the purposes listed under clause 3of this Privacy Policy or up until such time where you withdraw your consent for processing them. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and Social Media Channels and other communication channels. Green Diamond Agency s.r.o will de-identify your personal data when they are no longer necessary for the purposes outlined in clause 3, unless there is: 

·       An overriding interest of Green Diamond Agency s.r.o, your financial institution, the payment service provider, or any other third party in keeping your personal data identifiable;

·       A legal or regulatory obligation or a judicial or administrative order that prevents Green Diamond Agency s.r.o from de-identifying them.  

7.3.    You understand that an essential aspect of our marketing efforts pertains to making our marketing materials more relevant to you. This means that Green Diamond Agency s.r.o builds a profile of you based on relevant characteristics as outlined in clause 2and then uses this profile to provide you with communications, promotions, offerings, newsletters and other advertisements about products and services that may interest you.

7.4.    Green Diamond Agency s.r.o will take the appropriate technical and organizational measures to keep your personal data safe from unauthorised access or theft as well as accidental loss, tampering or destruction. Access by personnel of Green Diamond Agency s.r.o or our third party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are best efforts obligations only which can never be guaranteed.

·      If you are registered to receive communications, promotions, offerings, newsletters and other advertisements via e-mail or other person-to-person electronic communications channels, you can change your preferences by contacting Green Diamond Agency s.r.o via info@greendiamond.czand the possibility to unsubscribe from such communications will be made available in each e-mail or other person-to-person communication we send you; 

8.         Your rights

8.1.    You have the right to request access to all personal data processed by Green Diamond Agency s.r.o pertaining to you. Green Diamond Agency s.r.o reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted for causing nuisance or harm to Green Diamond Agency s.r.o.

8.2.    You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked.

8.3.    You have the right to withdraw your earlier given consent for processing your personal data, in which case clause 8.4will apply.

8.4.    You have the right to request that personal data pertaining to you be deleted if they are no longer required in light of the purposes outlined in clause 3or if you withdraw your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by Green Diamond Agency s.r.o against:

·       Overriding interests of the Green Diamond Agency s.r.o, your financial institution, the payment service provider or any other third party;

·       Legal or regulatory obligations or administrative or judicial orders which may contradict such deletion.

Instead of deletion you can also ask that Green Diamond Agency s.r.o limits the processing of your personal data if and when (a) you contest the accuracy of that data, (b) the processing is illegitimate or (c) the data are no longer needed for the purposes listed under clause 3but you need them to defend yourself in judicial proceedings.

8.5.    You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with his particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.

8.6.    You have the right to receive from us in a structured, commonly used and machine-readable format all personal data you have provided to us.

8.7.    If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to  info@greendiamond.cz. An e-mail requesting to exercise a right shall not be construed as consent with the processing of your personal data beyond what is required for handling your request. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied by a digitally scanned copy of your valid identity card proving your identity. If you use the contact form, Green Diamond Agency s.r.o may ask you for your signed confirmation and proof of identity.

Green Diamond Agency s.r.o will promptly inform you of having received this request. If the request proves valid, Green Diamond Agency s.r.o shall honour it as soon as reasonably possible and at the latest thirty (30) days after having received the request.

If you have any complaint regarding the processing of your personal data by Green Diamond Agency s.r.o, you may always contact Green Diamond Agency s.r.o via the e-mail address listed in this clause. If you remain unsatisfied with Green Diamond Agency s.r.o response, you are free to file a complaint with the competent data protection authority.