Q How much will the carriage cost be for my order?
A Shipping is calculated and displayed to you at checkout depending on what’s in your order and where it’s being delivered to.

Q Where is my order being sent from?
A All of our orders are shipped from our warehouse in Torino, Italy.

Q Which carrier should I expect my order to be delivered with?
A Based on your selection, it would be either DPD or DHL to deliver your order.

Q Will I need to sign for my order?
A Deliveries will need to be signed for and carriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you.

Q How long will it take for my order to reach me?
A This can vary depending on where the delivery is being made to. Estimated delivery times will be displayed to you at checkout. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.

Q How long will it take for my order to be ready to be shipped?
A We work on a ready made collections and all items are being customised straight after your order. It can take up to 8 working days for your goods to be prepared for the shipment. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.

Q Can I return merchandise?
A Returns are accepted and reimbursed only if the merchandise is returned due to an error on our part (e.g., flaw in workmanship, wrong item shipped). We strongly suggest you ship items back to us through a service that offers shipping insurance and tracking capabilities. You are responsible for merchandise returned via other means and/or is lost or damaged in transit.

Return To: Dagoitalia Srl - STRADA DEL FRANCESE 97/2H - 10156 TORINO - ITALY

Q Do you reimburse return shipping costs?
A Shipping costs are reimbursed only if the merchandise is returned due to an error on our part (e.g., flaw in workmanship, wrong item shipped).

Q What if I lose my packing slip?
AIf the packing slip has been misplaced, please enclose the following information:

1. Your name
   
2. Your email address
   
3. Your shipping address
   
4. Order number
   
5. Description of the merchandise being returned
   
6. Reason for the return
   

Q What payment types do you accept?
A We accept the following payment types:

• Credit card or by invoice by business account only.

Q Can I pay in another currency?
A Our site only accepts payments in EURO. For other currencies a conversion fee may be applied by your financial institution.

Q I can’t get through to anyone on your helpline?
A Our team will be processing and despatching orders Monday to Friday between 9am and 5pm (GMT) please note that offices will be closed for Italian Public Holidays. Outside of these hours and public holidays, drop us an email and we will get back to you as soon as we’re back in the office.

In case your question isn’t answered here, check out some of our more extensive policy pages or drop us a line.